FAQ’s

If you have a question that isn’t answered below, simply drop us a line via the contact page and we will get back to you right away.

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Is your investment property worth more than 9 minutes per week?

Research shows property managers look after a portfolio of 200 – 250 properties on average.

If we also factor in 4 weeks holidays, no sick days or internal staff meetings or running around after chasing new business, there is only 9 minutes per week to look after each property in a portfolio of 250 properties.

There is a better way!

How much money can I save using OurWalls?

OurWalls members with existing tenants:

  1. Do Not Pay property management fees > on average  5.5% to 8.8% inc GST
  2. Do Not Pay account keeping fees, sundries or other costs
  3. Do Not Pay re-letting charges > on average 1 to 3 weeks rent

Example – 2 bedroom apartment, Melbourne suburb, median rent $600 p/w

  • Agent/professional cost 6.6% = $2,060 p/a in management fees alone…. + re-letting & other costs
  • Savings = $2,060 approx. p/a

Example – 3 bedroom terrace, Collingwood suburb, median rent $755 p/w

  • Agent/professional cost 6.6% = $2,590 p/a in management fees alone…. + re-letting & other costs
  • Savings = $2,590 approx. p/a
* Source of median rental indications REA Group 2018

Is my investment property right for OurWalls?

If your property is in good shape and already has existing tenants paying the rent then you can get started straight away.

How do I become an OurWalls member?

Follow the easy 3 step sign up process to access our FREE ongoing membership.  We will ask you to provide your contact details to set up an account; you can then add your investment property details when you log in for the first time.

What happens when I become a member?

The details that you provided during signing up will populate your personalised ‘Smart’ dashboard.

This dashboard is specifically tailored to you and will advise you on where your investment property sits in it’s current tenancy life-cycle.

Everything will now be secured in one place; this includes your rental agreements & other key documents. We also will automate the flow of tasks (via message reminders) which is also supported by our comprehensive Toolkit to help you along the way…

OurWalls is always there for you.

How do I tell my agent and/or tenant?

We advise our landlord members on what is required to release an existing property manager (this is supported by the relevant governing state association/s). We  also provide guidance on how to inform and onboard tenants to the OurWalls platform.

What about my keys and file the agent is holding?

In the majority of states in Australia the spare set of keys and the file must be provided for collection at their registered office within 48 hours.

If they can not be collected by the owner, registered post is a safe option to have these returned.

This case-by-case scenario is easily overcome and we happily assist our members with this process.

How do I set up rental payments with my tenant?

We provide our landlord members with a standard letter introducing the new process for your tenants that will direct rental payments to your nominated bank account. Very little changes for the tenant apart from setting up a new regular rental payment!

How do I know what to do during the tenancy?

OurWalls have removed the complexities associated with managing an investment property.

  1. When you need to complete a task, both landlords and their tenants will receive reminders and how to guides
  2. When something arises, landlords and their tenants will receive trouble shooting tips to perform the task together
  3. When a landlord prefers not to complete a task then they can refer it to our ‘fee for service’ offering

We have everything covered for you to do it yourself, or alternatively you can choose to outsource it to us with our transparent pay for service pricing.

What happens if the tenants don't pay rent on time?

The process provided by OurWalls is exactly the same that property professionals and agents follow.

The facts are that 2 days after payment has not been received, a demand notice can be provided to the tenant for any arrears and after 14 days the governing authorities are notified for the appropriate prosecution procedure.

It is important to know that only 6% of tenants do not pay rent on time!

OurWalls will guide you through this process if this is required.

Who makes the decisions when my agent is no longer involved?

You probably have already been making the decisions regarding your property’s upkeep.

If it is well-maintained and in a great location, our experience is that these types of properties require very little attention and can be tenanted for up to 5 years with the same occupants.

As these sorts of investments tend to look after themselves with tenants that invest in themselves why pay thousands of dollars to someone else to manage it?

What about routine 6 and 12 month property inspections?

OurWalls believe that the owner can be the best person to complete this inspection.

We provide a step-by-step process that minimises stress and ensures that the landlord and the tenant are fully informed of each other’s responsibilities.

This process will cover off all of the elements of a traditional inspection, however, we believe that it will be even better as decisions can be made on the spot for potential fixes and/or improvements that are identified by either party.

The OurWalls membership will have the full instructions to make 6 month inspections easy.

* Overseas owners and those unable to visit the property have other OurWalls options available shortly!

What are urgent repairs?

The landlord must respond immediately if a tenant requests urgent repairs that include:

  • burst water service
  • blocked or broken toilet system
  • serious roof leak
  • gas leak
  • dangerous electrical fault
  • flooding or serious flood damage
  • serious storm or fire damage
  • failure or breakdown of any essential service or appliance provided by a landlord for hot water, water, cooking, heating, or laundering
  • failure or breakdown of the gas, electricity or water supply
  • any fault or damage that makes the premises unsafe or insecure
  • an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
  • any fault or damage that makes rented premises unsafe or insecure
  • a serious fault in a lift or staircase

The OurWalls platform can assist you to connect with trades-people in your area.

What issues might my tenants raise?

The 5 main issues that tenants face are:

  1. Maintenance problems mainly that doors or windows that don’t close properly and a key appliance fails to work
  2. Lack of proper communication
  3. No fly screens on windows
  4. Keeping a property warm or cold
  5. Pest control

OurWalls members will be guided through how to conduct a thorough health check (during 6 month inspections) so they can take a proactive approach with their tenant to managing their property.

Ensuring that major issues are avoided (wherever possible) by maintaining the property is an important step in building a partnership with ‘keeper’ tenants.